About these terms
These terms apply to private driver services, tours and transfers booked with JEMS Travels & Tours ("we", "us"). By confirming a booking, you agree to them on behalf of everyone travelling in your group. If anything in your written confirmation differs from these terms, your confirmation applies.
Quotes and bookings
- Every quote is a price per vehicle, not per person, for the route, dates and group size we agree with you in writing, by WhatsApp or email.
- Your booking is confirmed once we have received your advance payment and confirmed your dates in writing.
- Please check your confirmation carefully and tell us straight away if anything is wrong.
What the price includes
Unless your quote says otherwise, the price includes your private vehicle, an English-speaking driver, fuel, expressway tolls, parking, and the driver's own meals and accommodation.
It does not include your accommodation, your meals, entrance tickets, safari jeeps and park fees, train tickets, activities, or tips. We do not book accommodation: you are free to choose and book the places you stay.
Payments
- We ask for an advance to confirm your booking. The amount is stated in your quote.
- The balance is paid during your trip, in the way we agree with you in writing.
- Prices are quoted in US dollars. If you pay in Sri Lankan rupees, we use the exchange rate on the day you pay.
Changes
You can ask to change your dates or route before you travel, and we will do our best to help. Changes depend on availability, and the price may change if the distance, number of days or vehicle changes.
You can also change your plans during the trip. If a change adds distance, extra days or extra costs, we will tell you the cost before you decide.
If you cancel
Please tell us in writing. Refunds of your advance depend on how much notice you give:
- More than 30 days before your trip starts: a full refund of your advance.
- 15 to 30 days before: a refund of half your advance.
- 14 days or less before, or if you do not show up: the advance is not refundable.
Any costs we have already paid to other providers on your behalf, such as train seats or safari jeeps, are refunded only if that provider refunds us. Days you do not use once your trip has started are not refunded.
If we cancel
If we ever have to cancel your booking, we will refund everything you have paid us in full. Where we can, we will offer you an alternative first.
Third-party services
Train seats, safari jeeps, activities and other services we arrange for you are provided by independent suppliers under their own terms, including their own cancellation rules. We pass on the price we pay. Their availability and timings are outside our control.
Your responsibilities
- Make sure you have a valid passport, the right entry authorisation and any health documents you need for Sri Lanka.
- Be ready at the agreed pickup times, so the day can run as planned.
- Wear a seat belt.
- Treat your driver, other road users and the places you visit with respect.
Your driver may decline a request that would be unsafe or against the law, for example driving in dangerous weather or over the speed limit.
Luggage and belongings
Your driver will help with your bags, but your luggage and personal belongings remain your responsibility. Please do not leave valuables in the vehicle unattended.
Delays and events outside our control
We are not responsible for delays, changes or extra costs caused by events outside our control, such as weather, floods, landslides, road closures, strikes, park or site closures, flight delays, or government restrictions. If something like this affects your trip, we will help you rearrange your plans as best we can.
Travel insurance
We strongly recommend travel insurance that covers medical costs, cancellation and loss of belongings, taken out when you book.
Problems during your trip
If something is not right, please tell your driver or message us straight away, so we have the chance to fix it while you are still travelling.
Governing law
These terms are governed by the laws of Sri Lanka.
Changes to these terms
We may update these terms from time to time. The version that applies to your trip is the one on this page on the date your booking was confirmed.
Contact
Questions about these terms? Message us on WhatsApp or call +94 71 523 4666.